Reviews

This resort and all your employees were amazing! We were treated very well. We are looking forward to staying with you again.
Jorge, at Adeline restaurant. He was so professional, yet added a very personal touch to our breakfast time.

Loved that you gave us the same unit #611 that we had with our Dad before he passed away in 2023. We remember him sitting in the lazy chair and watching the sunset from that unit. It is a beautiful place.
The units with the view of ocean.

The television service changed from unit to unit- we stayed at two different ones. Also, both of our unit units were missing screen doors.
The staff at every point was exceptional. The amenities at the hotel are extraordinary. Love the views, the lobby of the hotel.

Wonderful location !

Love both Andrew, the manager, and Donnie, the engineer.
The gorgeous views and the great service

Booked a one-week stay through RCI and got a surprise plot twist on the day of check-in: an email (email only!) saying I was being moved to a “sister resort.” No call. No text. Just vibes. I called the next day and was told the resort was overbooked. The solution? Ship me to Sea Wave Resort, which is a downgrade. Apparently, “sister resort” now means lower standards, same disappointment. I asked to be moved to L’Auberge—you know, the place they’re affiliated with and even do check-ins for. Suddenly, I’m told they’re “not the same company.” Interesting, since L’Auberge magically had availability that weekend. Guess problem-solving was sold out too. RCI confirmed that overbooking is not an approved reason to relocate guests. Andrew Faiella, the GM, was about as helpful as the last-minute email. RCI confirmed they were not notified by Villa L'Auberge also on this matter. This mess completely deflated what was supposed to be a special weekend and took about 90 mins of my work morning to figure out. BEWARE if booking this place. You might book one resort and end up at Sea Wave Resort down the street instead—surprise included, consent not required. Hope getting a refund is a breeze. I understand mistakes happen but this is taking too much of my time to deal with and it's THEIR mistake.

Excellent service by Andrew and the LAuberge Hotel Associates.
The maids were terrific.
The manager and the LAuberge Hotel Associates.
Andrew, our manager, was very responsive.

Nothing, it was great!
Andrew is always so helpful.

Better WIFI connection.
Staff are all very friendly and helpful!!

Instructions on how to use the new smart TV and remote
Location and customer service was excellent