For decades, owners and guests of Villa L’Auberge have returned to enjoy a relaxing, resort-like experience in one of the most beautiful beach towns in the country. Here are a few reviews from our guests.
Jul 21, 2025
Disappointing Experience Despite Beautiful Property – Management Shortcomings We spontaneously booked a villa at the otherwise beautiful "Villa L'Auberge" via Booking.com from July 11 to 14, 2025. We were looking for a short break after our trip with two small children, but unfortunately, our stay was overshadowed by significant issues with the management. Upon arrival, we were informed by a visibly annoyed staff member that we would have to move villas for our last night. This would have meant a complete check-out and then re-checking in during the afternoon – an absolutely unacceptable situation with young children. The "solution" offered (a late check-out and help with luggage) was simply insufficient. Trying to find a resolution was extremely frustrating: The front desk couldn't help and directed us to the villa manager, whose phone number they provided, despite us not having a US phone. We were bluntly told they couldn't do anything and that we should contact Booking.com – who also couldn't assist. Only after significant complaints at the hotel and demanding to speak with the management did they apologetically approach us, but still without solving the relocation problem. Even a later phone call with the General Manager, who was very friendly, didn't help, as there was no continuous availability. Ultimately, we only spent two nights in the villa. The requested refund for the unused night was also a disappointment; despite complaining, we didn't even receive a third of the price back. The management (who were partially not on-site) severely let us down here. Furthermore, our room wasn't ready at the official check-in time of 4:00 PM, and there was no apology for this. Another negative point is the train that runs directly in front of the window; at night, some very long and loud cargo trains pass by, almost rattling you out of bed. On the positive side, the rest of the staff (aside from the check-in employee) was very friendly and accommodating. The property itself is truly beautiful, and the villas are spacious with nice ocean views. The resort would be generally recommendable if the management and handling of issues were better.
replied on Jul 23, 2025:
Thank you very much for choosing to stay with us at Villa L'Auberge and for taking the time to share your feedback. We would like to apologize for your arrival experience regarding being unable to keep you in the same room throughout the stay. Unfortunately, the stay was between two different timeshare use weeks and the same fixed unit was not available after Sunday. Your feedback is appreciated as it allows us the opportunity to make improvements to our overall service. I would like to confirm we processed a refund to you for the full room rate and resort fee on Sunday night since you opted to depart early instead of moving rooms. This would have been refunded directly through booking.com as your reservation was booked through them directly. I hope that despite the concerns you experienced that you were able to enjoy your stay at Villa L'Auberge. We hope to see you at the resort again for an improved experience!
Feb 17, 2025
The villas are very nice with an ocean view (our room did). We will be back for sure. No high pressure sales tactics either.
replied on Feb 20, 2025:
We're so glad you enjoyed your stay and the beautiful ocean views! It’s wonderful to hear you felt comfortable and welcomed! We can't wait to have you back!
Jan 28, 2025
Great resort for a quiet, couple get-away with a short walk to the beach.
replied on Jan 31, 2025:
Thank you for your kind words! We're so glad you enjoyed a peaceful getaway and the close proximity to the beach. We hope to welcome you back for another relaxing stay soon!
Jan 17, 2025
Five star accommodations in a five star location! We loved this Del Mar villa. So comfortable for a quick family trip to San Diego and North County. Walking distance to town, beach, park, and more. Housekeeping services provided daily.
replied on Jan 31, 2025:
Thank you for the glowing review! We're thrilled you loved your stay at Villa L'Auberge and enjoyed the convenient location. It's great to hear the daily housekeeping services added to your experience. We look forward to welcoming you back for another memorable family trip!
Jul 28, 2024
The experience was great, with a fantastic room and view, and excellent food at the restaurant. The service was friendly and efficient. Overall, it was an outstanding stay. A+
replied on Jan 14, 2025:
Rich, we loved reading your review. We're glad you had an A+ stay!
May 21, 2024
Everything very old!! Furniture Needed new upholstery. Dish washing machine rusty. We found 3 different kinds of bugs in the room. Curtains living room with stains from rusty heater. Plus curtains from bedroom with fungus. VERY TERRIBLE EXPERIENCE!
replied on May 29, 2024:
Thank you for your feedback. We sincerely apologize for the issues you encountered and are actively addressing them to ensure a better experience for our future guests.
Apr 8, 2024
It was a short stay but the family loved it.
replied on Apr 17, 2024:
Richard, thank you so much for choosing us for your family's stay! We are thrilled to hear that you all had a wonderful time. It was our pleasure to have you and we hope to see you again soon!
Apr 4, 2024
The service was very warm and inviting. Food at the restaurant was delicious. The view was stunning and the room was extremely comfortable. We will be returning!
replied on Aug 1, 2024:
Thank you for your lovely review! We're thrilled you enjoyed the warm service, delicious food, stunning views, and comfortable room. We look forward to your return!
Apr 2, 2024
Great location
replied on Aug 1, 2024:
Thank you again for taking the time to let us know how we did. We hope you have a great day!